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Please note that your serial number could be located on the outside frame of your unit.  On the dataplate, there should be your model number, serial number, and possibly even a date of manufacture needed in order to match up the correct parts diagram for your unit accurately.

Here are some examples of your serial number location:

Here is an example of where you can find your corresponding Heat and Glow serial number to enter for correct parts matching.

Serial Number Product Location Finder

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Heat and Glo Repair Parts

Heat and Glo Repair Part

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Heat & Glo SimpliFire SF-SC43-BK 43" Scion Electric Fireplace Parts